Shipping & Return Policy
At SoufRugs, we ensure that every rug is shipped safely and arrives in perfect condition.
Please read our shipping and return policy below.
📦Shipping Within Morocco
We currently ship only within Morocco
- Free shipping on all orders inside Morocco.
- Estimated delivery time: 2–5 business days depending on your city.
- Orders are delivered through trusted Moroccan delivery partners.
- We are not responsible for delays caused by courier congestion, holidays, or force majeure.
🔄Return Policy (Morocco Only)
For ready-made rugs purchased inside Morocco:
- You may return your rug within 14 days of receiving it.
- The rug must be unused, clean, and in the same condition as delivered.
- Return shipping costs are paid by the customer.
- Once we receive and inspect the returned item, the purchase amount will be refunded.
🚫Custom Rug Orders (No Returns)
Custom-made rugs cannot be returned, as they are handmade specifically for you.
We provide photos and updates during production to ensure satisfaction.

