Shipping policy

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Shipping & Return Policy

At SoufRugs, we ensure that every rug is shipped safely and arrives in perfect condition.
Please read our shipping and return policy below.

 

📦Shipping Within Morocco

We currently ship only within Morocco

  • Free shipping on all orders inside Morocco.
  • Estimated delivery time: 2–5 business days depending on your city.
  • Orders are delivered through trusted Moroccan delivery partners.
  • We are not responsible for delays caused by courier congestion, holidays, or force majeure.

 

🔄Return Policy (Morocco Only)

For ready-made rugs purchased inside Morocco:

  • You may return your rug within 14 days of receiving it.
  • The rug must be unused, clean, and in the same condition as delivered.
  • Return shipping costs are paid by the customer.
  • Once we receive and inspect the returned item, the purchase amount will be refunded.

 

🚫Custom Rug Orders (No Returns)

Custom-made rugs cannot be returned, as they are handmade specifically for you.
We provide photos and updates during production to ensure satisfaction.