FAQ

You are here:

Yes! We provide free shipping in Morocco on all SoufRugs products.
Your rug is carefully packed and delivered safely to your door.

Absolutely! We specialize in handmade custom rugs created by Amazigh craftswomen.
You choose:

  • Size
  • Style
  • Colors
  • Material
  • Pattern

Simply tell us your idea via whatsapp — we bring it to life.

Custom rugs are paid in three secure milestones:

  • 15% deposit → to start the work
  • 50% payment → when the rug is halfway completed (you receive photo/video updates)
  • 35% final payment → once the rug is finished and ready for shipping

Just contact us directly on WhatsApp and we’ll guide you step by step:

  • Share your idea
  • Approve the design
  • Confirm the size & colors
  • Make the first payment
  • Receive regular updates
  • ✔ 100% natural wool
  • ✔ Plant-based and eco-friendly dyes
  • ✔ Handwoven techniques passed down for generations
Yes — every single SoufRug is handcrafted by Amazigh women artisans in Morocco. No machines. No factories.
For ready-made rugs, you can return your item within 14 days if unused and in original condition (buyer pays return shipping).
Custom rugs are non-refundable, because they are handmade specifically for you.
If there is any issue caused by shipping, We will replace the rug or offer compensation depending on the situation.Custom rugs are non-refundable, because they are handmade specifically for you.

You can reach us anytime via:

  • 📱 WhatsApp (recommended) – fast response
  • 📧 Email
  • 💬 Website chat